This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Due to the holiday shopping season, postal services are experiencing delays in shipping time. Please be patient with us.
Last Updated: Nov 1, 2022
FREE SHIPPING & HANDLING
We offer free standard shipping within the contiguous US on orders of $60.00 or more.
PROCESSING & SHIPPING TIME
Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
UPS Surepost: $8 Expected delivery within 3 to 10 business days
*All shipping charges include processing, packaging and transportation.
**Estimated Delivery Date includes processing and carrier transit time.
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using UPS Surepost, depending on the destination being shipped. Sunday deliveries are subject to UPS standard terms. Please be aware that orders could arrive in multiple packages. Please allow 3-4 business days after your first package arrives to receive the remaining packages. We cannot be responsible for any delays in shipping caused by transportation delays, severe weather, or other circumstances out of our control.
Our warehouse is closed and will not be shipping on the following holidays:
New Years Eve
New Year’s Day
4th of July
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We currently ship to the 48 contiguous United States plus the District of Columbia. We can not ship to P.O. boxes or APO/FPOs at this time. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
RETURN FOR REFUND OR EXCHANGE
Phlur.com accepts returns on unopened, regularly priced candles within 30 days of the original purchase date only. We are not able to offer returns or exchanges on Sample Sets, Full Size 50ml and Travel Size Fragrances, or Body Care at this time. All products in an order made using a coupon code, including those for a free product, are not eligible for return.
We regret that, unless a shipping error was made by Phlur.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.
In the case of damages, missing items or incorrect items received, we require a photo or photos depicting the issue. If you do not provide a photo that clearly shows the issue, we reserve the right to deny your return or refund.
We do not currently offer exchanges. In the case of an exchange, we recommend you place a new order for the replacement product and we will then issue a refund after the returned goods are received and processed. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from Phlur.com. Products purchased from other retailers including Sephora or other e-commerce sites may not be returned to Phlur.com even if they are Phlur branded products, and will not be credited back or returned to you.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, email email@example.com. Include order number as well as reason for return. A member of our customer service team will provide you return instructions within 1-2 business days of your request. Please note that you are responsible for shipping costs and the safe return of merchandise. Returns will need to be shipped via UPS due to the nature of fragrance. Returns not delivered to the warehouse due to insufficient or incompatible shipping methods will not be refunded.
Your return should be in its original packaging and original shipping box (if available). Otherwise, pack your return in a well-padded box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.
TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of Phlur.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Phlur.com
If you received a Phlur item as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. Returns of gifts have the same requirements as regular returns. We do not offer returns, exchanges or replacements for gifts that do not have oder numbers or proof of purchase of that gift from Phlur.com. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
UPDATES TO POLICY