This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Last Updated: August 31, 2023
FREE SHIPPING & HANDLING
We offer free standard shipping within the contiguous US on orders of $60.00 or more.
PROCESSING & SHIPPING TIME
Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
UPS Surepost: $8 Expected delivery within 3 to 10 business days
*All shipping charges include processing, packaging and transportation.
**Estimated Delivery Date includes processing and carrier transit time.
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using UPS Surepost, depending on the destination being shipped. Sunday deliveries are subject to UPS standard terms. Please be aware that orders could arrive in multiple packages. Please allow 3-4 business days after your first package arrives to receive the remaining packages. We cannot be responsible for any delays in shipping caused by transportation delays, severe weather, or other circumstances out of our control.
Our warehouse is closed and will not be shipping on the following holidays:
New Years Eve
New Year’s Day
4th of July
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We currently ship to the 48 contiguous United States plus the District of Columbia. We can not ship to P.O. boxes or APO/FPOs at this time. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
RETURN FOR REFUND OR EXCHANGE
Phlur.com accepts returns on regularly priced items for any reason within 30 days of your original purchase date. Candles must be unopened and unused to be eligible for return. Please note that you are responsible for shipping costs and the safe return of merchandise and that some products will require an additional handling fee. All discounted products and sample sets are final sale including gift sets.
In the case of damages, missing items or incorrect items received, we require a photo or photos depicting the issue. We recommend emailing this information along with your order number to firstname.lastname@example.org for replacement shipments. If you do not provide a photo that clearly shows the issue, we reserve the right to deny your return or refund.
If you'd like to process a return, please use the self service return form which can be found here.
Due to the flammable nature of fragrances, our Eau de Parfum and fragrance oils are designated as hazardous goods and require special care and disposal when returned. In order to allow returns on these items, we will be charging a hazardous goods disposal fee on the return of these items in addition to the cost of shipping. Return Handling fees will be calculated as the Price of the Shipping Label (noted below as "Shipping") plus the hazardous goods disposal fees.
Handling Fees are determined by item and include the following:
- Shipping + $10 for 50ml Eau De Parfum
- Shipping + $5 for Travel Size Eau De Parfum or Fragrance Oil
- Shipping + $15 In the case of a return exception for sets or bundles
We regret that, unless a shipping error was made by Phlur.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.
We do not currently offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return and place an order for the new product. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from Phlur.com. Products purchased from other retailers including Sephora or other e-commerce sites may not be returned to Phlur.com even if they are Phlur branded products, and will not be credited back or returned to you.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, please use the self service return form which can be found here. Once your return is approved, you will be provided a return label. Please note the cost of the return label plus any applicable disposal fees will be deducted from your refund amount and listed as "handling fee".
Your return should be in its original packaging and original shipping box (if available). Otherwise, pack your return in a well-padded box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.
TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus the original shipping costs and return handling fees. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of Phlur.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Phlur.com
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. We do require an order ID or proof of purchase from our website in order to issue that credit. We recommend you ask for the order ID or have the purchaser's email address available at the time of your request. All other return policies apply. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
UPDATES TO POLICY