Frequently Asked Questions

Where are you guys located?
We call Austin, Texas home.
Where do you make your products?
Made and sprayed (and poured and packaged) in the U.S. of A.
How many people are at the company?
We run lean with a team of 10 but we also have a handful of advisors, evaluators and confidants.
Does everyone wear fragrance there?
We are honestly here because we love fragrance so of course we wear it. And while we’re partial to our line, we have a few favorites from other brilliant perfumers.
What are your fragrances made from?
In short: Alcohol, water and fragrance. In long: See our full list of ingredients here. Most importantly perhaps, our fragrances do not include any known skin irritants, parabens, phthalates, unnecessary stabilizers or animal products. Basically if it’s not safe or if we’re not sure about it, it’s not in there.
How do I know if a fragrance is Eau De Toilette or an Eau De Parfum?
At the end of the day, it’s all fragrance. Technically speaking, eau de parfum is more intense, and made with roughly 10 to 20 percent oil. Eau de toilette is lighter, and made with roughly 5 to 15 percent oil. (The fragrance industry also considers eau de parfum more feminine, and eau de toilette more masculine.) Each of our fragrances is an eau de parfum, but the important thing is what you respond to, and what you like—not what the fragrance industry thinks you should like.
Are your products cruelty free?
Of course. Our formulations are never tested on animals, and we don’t use animal products, period. We’ve been certified as cruelty free by Leaping Bunny, the world’s leading authority on cruelty free products. In fact, our materials are never sourced from threatened or endangered plant species or ecosystems. And we rely on harvesting communities that receive fair wages and treatment. See Our Story for more.
Love the bottle, what’s the story?
Our bottles are made from 20% recycled glass and coated with a layer of vegetable-based paint. While better for the environment, the paint also protects the actual fragrance from sunlight, which means we don’t use dyes or stabilizers like most fragrance companies.
I have a nut allergy, can I wear your fragrances?
Fear not—there are no nuts in our products, so they won’t trigger your allergies. (Also, we feel your pain.) You can see our full list of ingredients here.
What are your candles made from?
They’re made with 100% vegetable wax (85% soy, 10% coconut, 5% cottonseed) for a clean, paraffin-free burn. Better yet, each one is poured by hand by our friends in Greenfield, Mass., a city that’s long been a hub of American candle-making.
My ceramic vessel has some small imperfections. Why?
Custom ceramic vessels are a little like snowflakes (or any other kind of pottery), in that no two are alike. What you, our imaginary questioner, call “imperfections” are actually the markings of craft. They’re what gives each vessel its character, what makes each one special.

Fragrance Tips

How should I store my bottle?
Light and heat do the most damage to fragrance so the safest place is in a refrigerator. However, on a dresser is where we typically keep it.
How often should I apply?
As often as you like. But because every fragrance will wear differently, we created Some Suggestions on each scent’s page to outline how they’ll wear. And remember, all that matters is what you like.
Where should I spray?
Besides everywhere? For a typical wear, we’ll do a spray on each wrist (top or bottom) and one on the neck. However, the options are basically endless. See Some Suggestions on each scent's page for specific recommendations. That said, some people spray in the crooks of their arms. Others spray on their backs under their shirts. We spray on blankets and couches. And, of course, long hair can diffuse fragrance all day long; just a spray or two right in the hair or a couple on your brush. Try out different options and find what you like.
What is nose blindness?
Ever get on an elevator with someone wearing way too much fragrance? And you wonder why on earth anyone would wear so much. The problem is nose blindness. After wearing the same fragrance day after day, year after year, they essentially become immune to the scent and spray more to compensate. Nose blindness also occurs when trying to smell and identify too many scents in too short a time. This is partially why shopping for fragrance in malls is flawed. It’s also why we only offer Sample Sets with three fragrances.

Candle Tips

The first burn’s important, right?
Yes. On that all-important first burn, give it enough time—usually a couple hours—to make sure the wax pools edge to edge at the top. This will prevent tunneling, help your candle burn evenly and ensure you get the full burn time from your candle.
What about trimming the wick?
Before that first burn (and before all that follow), trim the wick to roughly 1/4” inch. This keeps the spent wick from falling into the wax, which in turn will blacken the vessel (and make a weird hissing sound). It also prevents an overlong (and potentially hazardous) flame.
Where are your candles made?
They’re poured by hand in Greenfield, Massachusetts, by our friends at Aromatic Fillers.
Do you use paraffins?
What’s up with the orb?
We’ll never tell.

Wanderer Tips

Break it down for me: How exactly does The Wanderer work?
Think of The Wanderer as a vessel, about twice as big as a tube of lip balm. When you get it, it’ll be totally empty.

To fill it, you’ll need a regular-sized bottle of fragrance. (We’d love it if you used one of ours, but strictly speaking, you don’t have to.) Take off your fragrance bottle’s cap, then remove what’s called the “spray head” by pinching the very top (and only the very top) of the nozzle and pulling. We’ve found that a tight pinch, combined with a little wiggling, will do the trick. (Especially if it’s your first time doing this.)
Next, attach The Wanderer to the fragrance bottle by finding the red circle on the bottom, and placing it directly onto the nozzle of your bottle. Every time you press down, you’ll add fragrance to The Wanderer. Only add what you think you’ll need—the only way to get fragrance out of The Wanderer is by spritzing. After you’re done, put everything back the way you found it, and you’re good to go. See our step-by-step guide here.
How big is it?
Big enough to hold a few weeks’ worth of fragrance, small enough to fit inside a purse or bag. You know our sample vials? They’re a little more than twice as big as those.
How much does it hold?
5mL. Or roughly 65 sprays.
Can I take it on a plane?
You bet. It’s under the TSA’s size limit for liquids, and the container is made with airplane-safe, shatterproof materials.
Can I wash it?
Not really. When it’s empty, you’ll want to refill it with the same scent you filled it with earlier. You can switch scents, but it’ll still have trace amounts of your earlier scent, too, which could create an unusual end result (and can’t be undone).
Will I break it?
You can certainly try, but we don’t think so.

Gift Experience Tips

I received a gift experience. What did I do to deserve this amazing gift?
We’re not sure, but it must’ve been something spectacular.
So ... everything's already paid for? Everything?
Yes. Shipping, taxes, all that—this gift is completely taken care of.
I lost my code. What do I do?
Pro tip: Your code was included with your initial Sample Set. If you’re still having problems, drop us a line or give us a call.
Does my gift expire?
We all expire, sooner or later. But yes, it does: You have one year from the time and date of the gift giver’s purchase to claim your samples, full-sized bottle and/or candle.
Between you and me, I'd like to return or exchange this gift. Can you help me out?
On the off-chance you’re anything less than delighted with your gift, we will work with you until you are. We’re sorry to say we cannot offer a refund or a credit for unclaimed gifts. Have more questions? We're here to help. Email us or call us any time.
I'm giving a gift. Does the recipient have to pay anything—Shipping, Taxes, Etc.?
Nice! And in a word: no. In a few more words: nein, non, iie, nyet.
Will the recipient see what my gift cost?
Absolutely not—the price won’t appear when he or she comes to our site, and every receipt will be treated like a gift receipt. Because we believe in keeping the mystery alive.
Where do you guys ship?
The contiguous United States of America.
Where don't you guys ship?
We don’t ship to Alaska and Hawaii. We don’t ship to countries outside the U.S. of A. We wish we could, but we can’t. Believe us: It’s as painful for us as it is for you.
What if the recipient doesn't like his or her sample fragrances?
On the off-chance your special someone is anything less than delighted, we will work with them until they are. You take your gifting seriously. So do we.
What if, even after all that, the recipient doesn't want to get a full-sized bottle and/or candle?
If it comes to that (and we truly don’t think it will), we’re sorry to say we cannot offer a refund or a credit for unclaimed gifts.
Can I just give a regular-sized bottle?
Sure. If you have confidence in what fragrance your friend/ significant other/ friend with benefits/ esteemed colleague/ tennis partner/ beautiful stranger at the coffee shop will enjoy, then by all means, give them a regular-sized bottle. (Just note: we don’t offer gift wrapping at this time.) Find the perfect bottle here.
If not—or if you just want to give them a gift with a personalized card, expert guidance, and a plentitude of fragrance (including samples to ensure everything goes just right)—give them one of our gift experiences.
Can I return a gift experience or get a refund on my purchase?
Yes, but only before we ship your gift recipient’s virtual or physical card. (Typically, that means 24 hours after your purchase, unless you’ve designated a later ship date.) After that, we’re afraid not. Have more questions? We're here to help. Email us or call us any time.
How long does shipping take? When will my order arrive?
We try to fulfill your order as soon as we get it. Orders are shipped by UPS or USPS ground, depending on the item. and, while they quote 2-8 business days, it’s often around 3-4 days.
What does shipping cost?
To make things easier for you, we’ve baked the cost of standard shipping into the price so you don’t get a shock at checkout. Enjoy!
Do you ship internationally? What about to Hawaii and Alaska?
We love the world at large (and the last two states in the Union, too), but shipping fragrance is a complicated affair, so not yet. But we’re working on it.
Are you able to ship to APOs or FPOs?
Two letters: N-O.
What payment methods do you accept?
We're not fussy. We take Visa, Mastercard, American Express, Discover and Paypal. We don’t take cash. Because this is the internet.
Does my sample set credit expire?
All sample set credits expire after 30 days.
Does my gift experience expire?
We all expire, sooner or later. But yes, it does: the giftee has one year from the time and date of the gift giver’s purchase to claim his or her samples and full-sized bottle.
What if I want to change my order after I’ve completed it?
Don’t. Just kidding, feel free to e-mail or call 888-771-9434. We’re happy to help make the change.
What if I want to change my address?
You can change your info in your Account settings. But if you’ve already placed your order and need to change your address, e-mail or call 888-771-9434 and we’ll figure it out.
I received an email for a free Sample Set, what do I do?
Lucky you! You should have received an email from us detailing how to redeem your credit. If you’d like us to resend the email, simply click here.
I bought a Sample Set, and now want to order a full bottle. How do I get my credit toward a full bottle?
As long as you’re logged in with the same email you used to purchase the Sample Set, your credit is waiting for you at checkout.
I'm giving a gift experience, and I have questions.
Nice choice. Please check out Gifting Tips under Product Tips (above) to have your burning questions answered.
I just received a gift experience, and I have questions.
Ooh, we’re a little jealous. Please check out Gifting Tips under Product Tips (above) to have your burning questions answered.
What if my order is broken or incorrect?
That’s no good. E-mail or call 888-771-9434, and we’ll make it right.
I ordered a Sample Set. Do you accept returns or exchanges?
Hmm. If your order arrived broken or incorrect, e-mail or call 888-771-9434 and we’ll make it right.

If not, well, the key word here is “Sample.” The idea is to try something—something that, despite our best efforts, you might not totally love. Obviously, we want you to be ecstatic with your experience, but since it’s a trial that’s not the same as you’re guaranteed to love the samples. If you’re absolutely bummed out, we’ll send you some different ones on the house hopefully to find that right match. Please keep in mind though that we are unable to accept returns on opened products for safety reasons, which is why we do not have refunds on Sample Sets.

One last thing to keep in mind: If you want to talk through which of our fragrances might be right for you, we’re always happy to do so. Just give us a call, or chat with our Scent Concierge at the top of this page.
I ordered a full-sized bottle of fragrance. Do you accept returns or exchanges?
Hmm. If your order arrived broken or incorrect, e-mail or call 888-771-9434 and we’ll make it right. (Sorry if we’re repeating ourselves here.)

If you’re unhappy with your order for another reason, please get in touch and we’ll try and work it all out. Remember, though, that our experience is designed so that you can sample our fragrances before you buy a full-sized bottle. We believe that’s the best way to ensure you’re guaranteed to love whatever big bottle(s) you do buy.
I ordered a candle. Do you accept returns or exchanges?
Sure. If your candle is unopened, undamaged, unused and otherwise unsullied… we’ll take it back and provide you a refund.
I ordered a Wanderer. Do you accept returns or exchanges?
Yes. If your Wanderer is unopened, undamaged, unused and otherwise unsullied… we’ll take it back and provide you a refund.
I ordered a Gift Experience. Do you accept returns or exchanges?
E-mail or call 888-771-9434, and we’ll help you sort it out. Please note that we can only offer a refund before we ship your gift recipient’s virtual or physical card. (Typically, that means 24 hours after your purchase, unless you’ve designated a later ship date.) We also cannot issue a partial refund on The Gift Experience in the event the full bottle is unclaimed.
I’ve read everything above, and I still just want to send back the opened products from my order.
We understand. However, to ensure the safety of our customers, we don’t accept returns on opened products because we can’t put them back in stock. (After all, would you want to buy something that you put on your body that someone else has already opened? We didn’t think so.) Instead, we ask that you keep the planet in mind when disposing of your unwanted product—all of our products and packaging are designed so that you can recycle them. Or better yet, regift them to someone else who might enjoy them. (We won’t tell.)

And again, we want you to be ecstatic with your experience, so e-mail or call 888-771-9434 and we’ll make it right.
What is your try-at-home option?
We’d like you to experience how our fragrances blend with you throughout a day, so we’ve built our sampling process to let you do that. Just pick out three scents and add them to your Sample Set, which we’ll send right to your door for $18. Try them. Live with them. If - we mean when - you decide to get a full-sized bottle, we’ll give you a $18 credit toward the purchase. Easy, right?
How should I pick fragrances to try?
It’s not hard, we promise. Just look through each scent and see what stirs you. We’ve built the site so that if you like the visuals and the stories on the page, you’ll like the fragrance. And if you’re really stuck, always feel free to contact us at or 888-771-9434. We’re here for your fragrance conundrums.
Why can I only sample three fragrances at a time?
You want to try them all, right? We get it. We’ve found the way to make the most of the sampling experience is to keep it focused. With just three scents, you get the time and space needed to really see how the fragrance connects with you. Any more and you’d just be in a cloud of confusion (and fragrance).
How long does the Sample Set last?
The Sample Set contains three vials, each with about 20 sprays of fragrance. On most days, we wear two sprays. So if worn every day, a vial should last most people a little more than a week. So that's a month of fragrance for 18 bucks. Pretty good deal, right?
How does Sample Set credit work?
For every Sample Set you order, your account will have an $18 credit toward a full-sized bottle available for 30 days. When you order a full-sized bottle, the credit will be applied at checkout. Order multiple Sample Sets? You’ll receive multiple credits, but you can only use one credit per bottle.
If I buy more than one Sample Set, do I earn more than $18 of credit?
Yes. For every Sample Set you order, your account will have an $18 credit toward a full-sized bottle. If you order a second, third or forty-second set, you’ll get more credit. Just note that you can only use one credit per bottle, so if you do order 42 Sample Sets, you must plan on purchasing a lot of full-sized bottles. :)
Can I gift someone a Sample Set?
Oh, yes. We offer a range of gift options, including Sample Sets and beyond.

Option 1: You can purchase your special someone a Gift Set with our favorite scents for him, for her, or for anyone.

Option 2: You can give an individual bottle or a candle, and add a personalized gift message at checkout.

Option 3: If you're really looking to impress, check out our full gift experience offerings here.

No matter which you choose, note that if you give someone a Sample Set, your giftee will also receive an $18 credit toward a full-sized bottle, which is (as the experts say) pretty sweet. (Oh, and if you'd like to just share a sample set with a friend at a 50% discount—and earn yourself some credit in the process—read more about our Refer a Friend program below.)
Do you offer fragrance subscriptions?
We sure do. Whenever you’re purchasing a full bottle, you have the option to subscribe instead. We will send you a 50mL bottle every 6 months, every 9 months or every 12 months—it’s up to you. (As a little bonus, you’ll also get $10 off per bottle.)
Can I adjust my subscription?
Yes. You can do so at any time by emailing us at
What if I want to cancel my subscription?
Don’t. Just kidding. You can do so at any time by emailing us at (Just note: If you cancel your subscription before receiving your second bottle, we will charge you for the $10 you saved on the first. This is because, without the second bottle, you aren’t actually getting a subscription, and therefore are not entitled to the special subscription cost.)
I love PHLUR and want to share samples with friends. How can I do that?
Good news. If you’re looking to refer a friend, we offer something called… Refer a Friend. In short, you can send a $10 credit to anyone you think would appreciate it. When your friend redeems their credit, you’ll get a $10 credit. The more you send, the more you potentially receive. To find out more, check it out here.
If the friend I referred buys something, what do I get in return?
You’ll get a $10 credit for every friend who redeems their credit. We’re no math majors, but we think that means the more credits you give, the more you can potentially earn. (Just note: You can only apply one $10 credit per item purchased. In other words, you cannot combine your credits toward one item.) See what we mean here.

For all press inquiries, please email us at Thanks!

This is a fairly lengthy document; you might want to take a seat.
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Unless otherwise specified in these Terms, all Materials, including the arrangement of them on this Website are our sole property or have been licensed to us, Copyright © 2018 Phlur, Inc.  All rights not expressly granted herein are reserved.  Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.  
Without limiting the generality of the foregoing, we make no warranty that this Website will meet your requirements or that this Website will be uninterrupted, timely, secure, or error free or that defects in this Website will be corrected. We make no warranty as to the results that may be obtained from the use of this Website or as to the accuracy or reliability of any information obtained through this Website. No advice or information, whether oral or written, obtained by you through this Website or from us or our subsidiaries / other affiliated companies shall create any warranty. We disclaim all equitable indemnities.
We control and operate this Website from our headquarters in the United States of America and the entirety of this Website may not be appropriate or available for use in other locations.  If you use this Website outside the United States of America, you are solely responsible for following applicable local laws.
Any submissions by you to us (e.g., comments, questions, suggestions, materials – collectively, “Feedback”) through any communication whatsoever (e.g., call, fax, email) will be treated as both non-confidential and non-proprietary.  You hereby assign all right, title, and interest in, and we are free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback.  You understand and agree that we are not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.
Please Read This Provision Carefully.  It Affects Your Legal Rights.
This Dispute Resolution and Arbitration Provision (“Provision”) facilitates the prompt and efficient resolution of any dispute (e.g., claim or controversy, whether based in contract, statute, regulation, ordinance, tort – including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence – or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below) that may arise between you and us.  Effectively, then, “dispute” is given the broadest meaning enforceable by law and includes any claims against other parties relating to services or products provided or billed to you (such as our licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.
This Provision provides that all disputes between you and us shall be resolved by binding arbitration because acceptance of these Terms constitutes a waiver of your right to litigation claims and all opportunity to be heard by a judge or jury.  We prefer this because we believe arbitration is more efficient and effective than litigation for both of us.  To be clear, there is no judge or jury in arbitration, and court review of an arbitration award is limited.  The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney’s fees).  You may, however, opt-out of this Provision which means you would have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions).  
Pre-Arbitration Claim Resolution
For all disputes, whether pursued in court or arbitration, you must first give us an opportunity to resolve the dispute which is first done by emailing us at the following information: (1) your name, (2) your address, (3) A written description of your Claim, and (4) a description of the specific relief you seek. If we do not resolve the dispute within 45 days after receiving your notification, then you may pursue your dispute in arbitration.  You may pursue your dispute in a court only under the circumstances described below.
Exclusions from Arbitration/Right to Opt Out
Notwithstanding the above, you or we may choose to pursue a dispute in court and not by arbitration if: (a) the dispute qualifies for initiation in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Opt-Out Deadline”).  You may opt-out of this Provision by emailing us at the following information: (1) your name; (2) your address; (3) a clear statement that you do not wish to resolve disputes with us through arbitration. Either way, we will not take any decision you make personally.  In fact, we promise that your decision to opt-out of this Arbitration Provision will have no adverse effect on your relationship with us.  But, we do have to enforce the Opt-Out Deadline so keep in mind that any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your dispute in arbitration or small claims court.
Arbitration Procedures
If this Provision applies and the dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or we may initiate arbitration proceedings.  The American Arbitration Association (“AAA”),, or JAMS,, will arbitrate all disputes, and the arbitration will be conducted before a single arbitrator.  The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration.  All issues shall be for the arbitrator to decide, including the scope of this Provision.
For arbitration before AAA, for disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply.  In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply.  The AAA rules are available at or by calling 1-800-778-7879.  For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply.  The JAMS rules are available at or by calling 1-800-352-5267.  This Provision governs in the event it conflicts with the applicable arbitration rules.  Under no circumstances will class action procedures or rules apply to the arbitration.
Because this Website and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all disputes.  However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.
Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding.  The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party.  Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
Location of Arbitration – You or we may initiate arbitration in either Austin, Texas or the federal judicial district that includes your billing address.  In the event that you select the latter, we may transfer the arbitration to Austin, Texas so long as we agree to pay any additional fees or costs, which the arbitrator determines you incur as a result of the transfer.
Payment of Arbitration Fees and Costs – So long as you place a request in writing prior to commencement of the arbitration, we will pay all arbitration fees and associated costs and expenses. But, you will still be responsible for all additional fees and costs that you incur in the arbitration which include but are not limited to attorneys’ fees or expert witnesses.  In addition to any fees and costs recoverable under applicable law, if you provide notice and negotiate in good faith with us as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.
Class Action Waiver
Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and we specifically agree to do so following initiation of the arbitration.  If you choose to pursue your dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you.  Neither you, nor any other user of this Website can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
Jury Waiver
You understand and agree that by accepting this Provision in these Terms, you and we are each waiving the right to a jury trial or a trial before a judge in a public court.  In the absence of this Provision, you and we might otherwise have had a right or opportunity to bring disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions).  Except as otherwise provided below, those rights are waived.  Other rights that you would have if you went to court (e.g., the rights to both appeal and certain types of discovery) may be more limited or may also be waived.
If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision whose remainder will be given full force and effect.  If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the dispute will be decided by a court.
This Provision shall survive the termination of your account with us or our affiliates and your discontinued use of this Website.  Notwithstanding any provision in this Agreement to the contrary, we agree that if we make any change to this Provision (other than a change to the Notice Address), you may reject any such change and require us to adhere to the language in this Provision if a dispute between us arises.
As a PHLUR Refer a Friend member (a “Referrer”), you are subject to PHLUR’s Terms of Use and PHLUR’s Privacy Policy, as well as the following additional Terms & Conditions for specific to the Refer a Friend program:
Qualified Referral
A Qualified Referral is defined as a purchase made at by a person (a "Referred Customer") who arrives to our website by clicking your Refer a Friend program link. The Referred Customer will receive a $10 credit towards a purchase of their choice. You are limited to one Qualified Referral for each Referred Customer; in other words, additional / repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.
Referred Customer
The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address).
Referral Rewards
For you to earn referral rewards as a Referrer, the Referred Customer must complete an order greater than $18 in total value before their referral credit, or greater than $8 after their referral credit (for example, by buying a Sample Set).
Reward Payments
Rewards are payable in increments of $10. You may only apply one Referral Reward payment per future purchase; rewards can accrue from multiple Referred Customers, but will not stack (in other words, if you generate two Qualified Referrals, you will accrue 2 x $10 reward credits, which need to be used in separate future transactions by you).
Eligibility is limited to individuals only. PHLUR’s Refer a Friend Program cannot be used by businesses for affiliate lead generation as determined in PHLUR’s sole discretion.
No Spam
You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from PHLUR’s Refer-a-Friend program.
Right to Close Accounts
PHLUR reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the PHLUR Refer a Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
Right to Cancel Program or Change Terms
PHLUR reserves the right to cancel the Refer a Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.
We think direct communication solves most issues, so if we feel that you are not complying with these Terms, we will tell you. We will even provide you with recommended necessary corrective action(s) because we value your relationship with us.
However, certain violations of these Terms, as determined by us, may require immediate termination of your access to this Website without prior notice to you.  The Federal Arbitration Act, Texas state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms.  Foreign laws do not apply.  Except for disputes subject to arbitration as described above, any disputes relating to these Terms or this Website will be heard in the courts located in Austin, Texas.  If any of these Terms are deemed inconsistent with applicable law, then such term(s) shall be interpreted to reflect the intentions of the parties, and no other terms will be modified.  By choosing not to enforce any of these Terms, we are not waiving our rights.  These Terms are the entire agreement between you and us and, therefore, supersede all prior or contemporaneous negotiations, discussions or agreements between everyone about this Website.  The proprietary rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: This Website and Service are provided by Phlur, Inc., 2400 E Cesar Chavez, Suite 320 Austin, TX 78702.  If you have a question or complaint regarding the Website or Service, please contact Customer Service at  you may also contact us by writing Phlur, Inc., 2400 E Cesar Chavez, Suite 320 Austin, TX 78702. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.
If you have any questions about these Terms, or need to contact us for any reason, reach out to us at Thanks!
Welcome to our public Privacy Policy. Phlur, Inc. (“PHLUR”, “we”, “us” or “our”) values your privacy.  In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our website (the “Site”) and the products and services available through our Site (collectively, the “Services”), and how we use and disclose that information.
By visiting the Site, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service  [Note to Client: Make this a hyperlink], including its applicable limitations on damages and the resolution of disputes. The PHLUR Terms of Service are incorporated by reference into this Policy.
What Information Do We Collect About You and Why?
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.
Information We Collect Directly From You. Certain areas and features of our Site and Services require registration. To register you must provide your name, email, and a password for your account. In addition, if you make a purchase, we will also request that you provide your credit or debit card information and your billing and shipping address.  We also need to collect your mobile phone number if you opt-in to our Scentbot Digital Companion SMS notification (see below).   We may also collect other information from you in response to surveys or questionnaires that we may offer on the Site or send to you by email, including information on your interests and preferences. You are not required to provide such information to us in order to use the Site or Services.
Information that We Collect About You from Social Networking Sites. You also may log into our Site and Application through your Facebook account. If you do this, we obtain information from these sites as follows:
Facebook. If you log into our Site or Application using Facebook, you must enter your Facebook email address and password. We will ask that you grant us permission to: (i) access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, age range, email address, and any other information you have set to public on your Facebook account); (ii) send you email; (iii) access posts in your newsfeed; and (iv) access your Facebook data at any time even if you are not using Facebook. If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.
We store the information that we receive from Facebook with other information that we collect from you or receive about you.
Any third-party social networking site controls the information it collects from you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. We have no control over how any third party site uses or discloses the personal information it collects about you.
Information We Collect Automatically. We may automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site, and the following: access time, browser type, device ID, IP address, page views and referring URL.  We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
How We Use Your Information
We use your information, including your personal information, for the following purposes:
  • To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your orders, to notify you about your order confirmation and for other customer service purposes.
  • To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
  • For marketing and promotional purposes. For example, we may use your information, such as your email address, or home mailing address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.
  • To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.
How We Share Your Information
We may share your information, including personal information, as follows:
  • PHLUR Users. Any information that you post to our Site, including, without limitation, reviews, comments, and text will be available to, and searchable by, all users of the Site and Services.
  • Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
  • Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which PHLUR is involved.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
Scentbot Digital Companion SMS Notification
You will be given the option to receive text (SMS) communications to your mobile phone number regarding your order confirmation and status of shipment and for other customer service purposes.   Please note that if you opt-in receiving such notifications you may incur message and data rate charges depending on the plan you have with your wireless carrier.   We are not liable for any such fees and charges.   You can opt-out of receiving such notifications at any time by sending the message STOP to the number indicated in your notifications or by contacting us as indicated in the Contact Us section below.
Our Use of Cookies and Other Tracking Mechanisms We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third Party Ad Network section.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.
Session Cookies
Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
Persistent Cookies
Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Site and on third-party sites.
Disabling Cookies
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Third-Party Analytics
We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site and, to the extent permitted, our Application. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.
Third-Party Ad Networks
We use third parties such as network advertisers to display advertisements on our Sites, to assist us in displaying advertisements on third party websites, and to evaluate the success of our advertising campaigns. Network advertisers are third parties that display advertisements based on your visits to our Site as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information about your usage of our Site and our services, as well as aggregate or non-personally identifiable information about visitors to our Site and users of our service.
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”).  For more information regarding this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: (NAI) and (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI and DAA’s websites accessible by the above links.
Third-Party Links
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Security of My Personal Information
We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Access To My Personal Information
You may modify personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
What Choices Do I Have Regarding Use of My Personal Information?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account, your orders, or any Services you have requested or received from us.
Children Under 13
Our Site and Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Contact Us
If you’ve read this far, you probably feel pretty close to us. We feel close to you, too. And since we’re so close, feel free to contact us. If you have questions about the privacy aspects of our Services or would like to share a concern, please contact us at
Changes to this Policy
This Policy is current as of the Effective Date set forth above. We may change this policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site, at [Insert URL to Privacy Policy]. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site, or by emailing registered users at the most recent email address they provided.
Your California Privacy Rights
Pursuant to California Civil Code Section 1798.83(c)(2), PHLUR does not share your personal information with third parties for those parties’ direct marketing use unless you request that we do so.  However, subject to California Civil Code Section 1798.83 if you are a California resident, you can request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to